Privacy Policy

Kronveil is a brand operated by Zala Core LLC, a company registered in the state of Wyoming, United States ("Kronveil," "we," "us," or "our"). This Privacy Policy is intended to inform you of our policies and practices regarding the collection, use, and disclosure of any personal information you submit to us through our website, through email, or through any other means of contact.

"Personal Information" is information about you that is personally identifiable — such as your name, address, email address, or phone number — as well as other non-public information associated with the foregoing.

"Anonymous Information" means information that is not associated with or linked to your Personal Information and does not permit the identification of individual persons.

01

User Consent

By accessing or otherwise using our website, you agree to the terms of this Privacy Policy and expressly consent to the processing of your Personal Information as described herein. Your Personal Information may be processed by Kronveil in the country where it was collected as well as in other countries, including the United States, where laws regarding the processing of Personal Information may differ from the laws in your country.

02

Collection of Personal Information

We collect Personal Information that you submit to us voluntarily through our website or by email. The types of Personal Information we may collect include:

This includes your name, email address, shipping and billing address, phone number when provided, email subscription status and marketing preferences, order details excluding full payment card information, order history, shipping details, IP address, and cookie settings.

If you contact us by email or through our website, we will retain your email address and the full content of your correspondence, including any attachments or other information you provide.

Our website uses cookies to help keep track of items in your shopping cart, including when you have abandoned your cart. This information may be used to determine when to send cart reminder messages via email.

Passive Collection

As you navigate our website, certain information is also passively collected, including your IP address, cookies, browser type, pages visited, referring URLs, and other navigational data. This information is used to improve our website and the quality of your experience.

We allow third-party companies to serve advertisements and collect certain information when you visit our website. These companies may use information collected during your visits to this and other websites in order to provide advertisements about goods and services likely to be of interest to you.

IP Addresses

An IP address is a number automatically assigned to your device when you use the internet. We track IP addresses in conjunction with session cookies to analyse web page flow, diagnose server problems, and administer our website. Your IP address may also be used to gather broad demographic information.

Cookies

Cookies are small pieces of information sent to your browser while you are viewing a website. Kronveil uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted) to provide a more personalised and interactive experience. Persistent cookies can be removed through your browser settings.

If you choose to disable cookies, some areas of our website may not function correctly. When you first visit our website, you will be invited to accept or decline non-essential cookies via our cookie consent banner. Essential cookies cannot be declined as they are required for the site to operate.

03

Use of Personal Information

Personal Information you provide to us is used to respond to your requests and to provide Kronveil products and services. We may combine the Personal Information we collect with additional publicly available information. We may also create Anonymous Information records from Personal Information by removing personally identifiable details, and use this Anonymous Information to analyse usage patterns and for statistical purposes.

Specifically, we use your information to:

We use this information to process and fulfil your orders, including sending order confirmations and shipping notifications; handle returns, exchanges, and refunds; respond to enquiries and customer service requests; send marketing emails to which you have opted in; improve our website and understand how customers navigate and use it; show relevant advertisements on Meta platforms via the Meta Pixel; and comply with applicable legal obligations.

04

Disclosure of Personal Information

We may share some or all of your Personal Information with our affiliates (i.e., our parent company, any of its subsidiaries, joint ventures, or other companies under common control), in which case we will require our affiliates to honour this Privacy Policy. If our company or our assets are acquired by another company, that company will possess the Personal Information collected by us and will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy.

We may use third parties to facilitate or outsource one or more aspects of the services we provide to you and therefore we may provide some Personal Information directly to these service providers. These service providers are subject to confidentiality agreements with us that prohibit their use or disclosure of the information we provide them for any purpose other than to facilitate the specific outsourced service.

We may disclose your Personal Information to third-party marketers for commercial purposes so that they can send you information that may interest you. In these cases, the information we share will not be authorised for the purpose of contacting you by email or SMS.

We may disclose your Personal Information if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on Kronveil; or (b) protect and defend the rights or property of Kronveil or users of our website.

05

Your Choices Regarding Your Personal Information

We offer you choices regarding the collection, use, and sharing of your Personal Information.

Marketing Emails

When you receive marketing communications from us, you may unsubscribe at any time by clicking the "Unsubscribe" link in the footer of any email we send. Once unsubscribed, your address will be removed from our active marketing list.

Opting Out of Advertising

Should you wish to opt out of or restrict the sharing of your Personal Information for advertising purposes, please email us at info@kronveil.com with your name and email address. You may also manage Meta's use of your data directly through your Meta Ad Preferences.

Deletion Requests

Should you wish to request that we delete your Personal Information, please email us at info@kronveil.com. We may require information from you to verify your identity before processing your request. If we are unable to verify your identity, we may deny the request.

We reserve the right to retain information that is necessary to complete a transaction or fulfil a service you requested, detect security incidents or protect against fraudulent or illegal activity, debug errors that impair existing functionality, comply with a legal obligation, or make other internal and lawful uses of information compatible with the context in which you provided it.

Despite your indicated email preferences, we may send administrative emails regarding your orders or notify you of updates to this Privacy Policy.

06

Regarding Children

Our website is not designed for children under the age of 13. We do not intentionally gather Personal Information from visitors in this age group. If you believe a child under 13 has provided us with Personal Information, please contact us at info@kronveil.com and we will delete it promptly.

07

Links to Other Sites

Our website may contain links to third-party websites for your convenience. These links do not signify our endorsement of those websites or their content. We have no control over, and are not responsible for, external websites or their content. The terms of this Privacy Policy do not apply to those sites.

08

Security

We use industry-standard security technologies and procedures to help protect your Personal Information from unauthorised access, use, or disclosure. All payment processing is handled securely by Shopify Payments — Kronveil never stores or has direct access to your full payment card details.

No company, including Kronveil, can fully eliminate the security risks associated with the transmission of Personal Information. We encourage you to take appropriate precautions to protect your personal data when online.

09

California Privacy Rights

These additional disclosures apply only to individuals who reside in California. The California Consumer Privacy Act ("CCPA") provides certain rights to California residents. The words used in this section have the meanings given to them in the CCPA.

A. Notice of Collection

As described in Section 02 above, we collect and use several categories of Personal Information for our business purposes. Some of this information is shared with our trusted service providers to fulfil your order and improve your experience.

B. Right to Know / Right to Delete

You have the right to request that we disclose the categories of Personal Information we have collected about you over the past 12 months, the sources of that information, our business purpose for collecting it, and the categories of third parties with whom we share it.

You also have the right to request the specific pieces of Personal Information we have collected about you, and to request that we delete your Personal Information, subject to the exceptions listed in Section 05.

C. How to Submit a Request

You may submit a verified consumer request by emailing info@kronveil.com. We may require specific information to verify your identity and process your request. If we are unable to verify your identity, we may deny your request.

D. Right to Opt Out

You have the right to opt out of the sale of your Personal Information. Kronveil does not sell your Personal Information to other retailers. However, our website integrates advertising technologies — including the Meta Pixel — that may collect information about your browsing activity to serve interest-based advertising. To the extent such activity constitutes a "sale" under the CCPA, you may opt out by contacting us at info@kronveil.com or through your Meta Ad Preferences.

E. Authorised Agent

You may designate an authorised agent to submit requests on your behalf. We will require written proof of the agent's authorisation and will verify your identity directly before processing any request.

F. Right to Non-Discrimination

You have the right not to receive discriminatory treatment for exercising your privacy rights. Kronveil will never discriminate against you for exercising any right described in this policy.

G. Shine the Light

California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personally identifiable information to third parties for their direct marketing purposes. To make such a request, please contact us at info@kronveil.com.

H. Consumer Affairs

Under California Civil Code Section 1789.3, California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

10

European Visitors — GDPR

If you are located in the European Economic Area (EEA) or the United Kingdom, the General Data Protection Regulation (GDPR) applies to how we handle your personal data.

Our legal bases for processing your data are as follows: order and fulfilment data is processed under contract performance; marketing communications are sent on the basis of consent, which you may withdraw at any time; analytical and advertising data is processed under legitimate interests in understanding and improving our website and reaching relevant audiences.

As Kronveil is operated by Zala Core LLC, a US-based entity, your data may be transferred outside the EEA. Where this occurs, we rely on the standard contractual clauses and privacy frameworks of our service providers — including Shopify and Klaviyo — to ensure your data is handled with adequate protection.

If you have a complaint about how we handle your data, you have the right to lodge a complaint with your local data protection authority.

11

Privacy Policy Updates

This Privacy Policy is subject to occasional revision. If we make any substantial changes in the way we use your Personal Information, we will update the date at the top of this page. Continued use of our website following notice of any such changes constitutes your acknowledgment and agreement to be bound by the updated terms.