Refund & Returns Policy
Last updated: June 2026
30-Day Money-Back Guarantee
We stand behind every pair of KRONVEIL lenses. If you're not completely satisfied within 30 days of delivery, we'll refund your purchase — no questions asked.
How to Return
Email support@kronveil.com with your order number to start a return. We'll reply with prepaid return instructions within one business day.
Refund Timing
Refunds are issued to your original payment method within 5–7 business days after we receive the returned item.
Damaged or Defective Items
If your order arrives damaged or defective, contact us within 7 days with a photo and we'll send a free replacement immediately.
Exchanges
We offer free exchanges within the 30-day window. Just email us and we'll arrange it.